Shipping and Returns
Orders will be shipped out between 1-3 business days of purchase date.
We ship the items through USPS.
We ship all over the world. If you are having any issues purchasing an item to be shipped to your country, please contact us at email@example.com. We will be happy to work with you to get you your item.
We have a 30-day return policy, which means you have 30 days after posted delivery date to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. All items must packed packed securely accompanied by all accessories, such as cases, cleaning cloths, and boxes. You’ll also need the receipt or proof of purchase. Please include a copy of the order invoice within the return packaging.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address: [PO Box 6634, Carmel-by-the-sea, CA 93923]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Optique America reserves the right to refuse returns that do not comply with Optique America's return policy.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include a picture of the item.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Please contact us at firstname.lastname@example.org to inquire about an exchange. We will evaluate the reason for exchange and, if approved, will send out the replacement item once the original item has been received. If there is a price difference, we will either charge the remaining balance or refund the difference, within 10 days, once the replacement order is shipped out.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.